Shipping Policy

Thank you for choosing Surge Nutrition supplement store for your health and wellness needs. We are committed to providing you with exceptional service, including reliable and efficient shipping. Please take a moment to familiarize yourself with our shipping policy to ensure a smooth and satisfying shopping experience.

All orders are processed within 1- 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. The estimated delivery timeframes will vary depending on the shipping method chosen and your location. Please note that order processing time, which includes order verification, payment processing, and packaging, is separate from the actual shipping time.

For special sale/crazy deals: The shipping might take longer than the normal orders from the website. So please give us 2 – 5 working days time from the day you received your order confirmation mail. If due to some unfortunate reasons, shipping takes longer than 5 days, further action will be taken and it will be delivered within 12 days from the date of the order placed. If it crosses more than 12 days refund will be initiated.

We work on giving you the best, so a little extra time for something that’s made with love shouldn’t be a problem, right?

we will bring it to your notice in case of Potential delays due to a high volume of orders or postal service problems that are outside of our control 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. Or you can track the order by login into the account.

If you haven’t received any notification within 5 days of receiving your shipping confirmation, please contact us at  info@surgenutrition.in with your Name, Email, and order number, and we will look into it for you.

Shipping Zones:

We proudly ship our products within [specify the areas you ship to, e.g., Chennai, Karnataka & Kerala]. If you reside outside our standard shipping zones, please contact our customer support team, and we will do our best to assist you.

Shipping Costs and Free Shipping:

Shipping costs will be calculated based on various factors, including the shipping method selected, the weight of the package, and the destination. During the checkout process, you will see the shipping cost associated with your order. We may also offer free shipping on certain orders, subject to specific conditions, such as reaching a minimum order value. Details regarding free shipping eligibility will be clearly communicated on our website.

Tracking Orders:

Surge Nutrition understands the importance of tracking your order to ensure peace of mind. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can easily track your order by visiting our website and entering the provided tracking number or by following the link provided in the shipping confirmation email.

Lost or Damaged Shipments:

In rare instances where a shipment is lost or damaged during transit, we will work diligently to resolve the issue. If your package fails to arrive within the estimated delivery timeframe or arrives damaged, please contact our customer support team as soon as possible. We will initiate an investigation with the shipping carrier and, if necessary, arrange for a replacement, refund, or store credit, depending on the specific circumstances.

Return Shipping:

We strive to provide you with products that meet your expectations. If for any reason you are not satisfied with your purchase, we accept returns if you are not satisfied with product quality, damaged product, or wrong product delivered.

To initiate a refund – kindly send an email to this address – Info@surgenutrition.in along with a photo of the product and complaint lines.

Return pickup will be initiated within 7 days after request.

It will be initiated from Surgenutrition and within 7- 14 days after the product is received, a refund or return of the specific product will be initiated from our side.